Privacy Policy

This Privacy Policy explains how ChillFlow HVAC-R (“ChillFlow,” “we,” “us,” or “our”) collects, uses, and protects information received through chillflow.cool and during customer communications and service delivery.

Information we collect

We may collect information you voluntarily provide, including your name, email address, phone number, service address, equipment details, appointment preferences, descriptions of HVAC or refrigeration issues, and messages. We may also receive basic technical information such as browser type, device type, IP address, referring pages, and website activity through hosting, security, or analytics tools.

How we use information

We use information to respond to questions, schedule and perform services, prepare estimates, communicate about appointments, maintain customer and service records, improve our website and operations, prevent misuse, comply with legal obligations, and protect customers, our business, and others.

Sharing of information

We do not sell personal information. We may share information with service providers that help operate our website, email, scheduling, payment, accounting, communications, analytics, or customer-management systems; with technicians or subcontractors involved in requested work; when required by law; or to protect legal rights and safety. These parties should receive only the information reasonably necessary for their role.

Cookies and analytics

The website may use essential cookies and, if enabled by the site owner, analytics or advertising technologies. Browser controls can limit cookies, although some website functions may not work correctly.

Payments

If online payments are added, payment-card information should be processed by a third-party payment provider. ChillFlow generally should not store complete card numbers on its own website.

Data retention and security

We retain information for as long as reasonably needed for customer service, warranties, accounting, legal compliance, dispute resolution, and business records. We use reasonable administrative and technical safeguards, but no method of internet transmission or storage is completely secure.

Your choices

You may request access to, correction of, or deletion of personal information, subject to legal and operational recordkeeping requirements. You may also opt out of nonessential marketing communications.

Children’s privacy

This website is intended for customers seeking HVAC-R services and is not directed to children under 13. We do not knowingly collect personal information from children through the website.

Third-party links

The website may link to third-party services. Their privacy practices are governed by their own policies.

Changes to this policy

We may update this policy. The “Last updated” date identifies the current version.

Contact us

Questions or privacy requests may be sent to support@chillflow.cool.

This template is general business information and is not legal advice. ChillFlow should have the policy reviewed for its actual practices, location, tracking tools, and applicable laws before launch.